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Frequently Asked Questions

Please browse our individual help topics.  If you can’t find the answers you need, please get in touch with us through our contact form below, so we can help you with your individual enquiry.

General

The D.Thomas Clinic is located in the heart of London’s Chelsea in Walton Street.  Our award-winning clinic is open seven days a week from 9 am with the exception of some key public holidays including Christmas Day, Boxing Day and New Year’s Day.  We are conveniently located between Knightsbridge and South Kensington Tube and other numerous transport options.  For help and to make a booking please call our Front of House team on 020 7118 9000 or email us at info@dthomas.com

What are your opening hours?

Monday – 9 am to 8 pm
Tuesday – 9 am to 8 pm
Wednesday – 9 am to 8 pm
Thursday – 9 am to 8 pm
Friday – 9 am to 8 pm
Saturday – 9 am to 8 pm
Sunday – 10 am to 7:45 pm

Closed on Christmas Day, Boxing Day and New Year’s Day*.
*Additional dates may also apply.

How accessible is your clinic?

If you have additional access or mobility requirements, please let us know at time of booking your visit, so we can support you in your requirements.  Please email our Front of House team on info@dthomas.com or telephone us on 020 7118 9000.

Are children allowed in the clinic?

Children between 14 and 17 years old and who are having a treatment are allowed in the treatment rooms.

Children between 14 and 17 years old not having a treatment may wait in the clinic waiting area unaccompanied.

Children under 14 years old are allowed in the clinic waiting area as long as they are accompanied by a parent or legal guardian at all times.

Is there parking near the clinic?

Walton Street and its surronding streets are primarily residents permit parking only.  There are limited pay and display bays available.

How do I get to the clinic by public transport?

The nearest London Underground is South Kensington station on the District, Circle and Piccadilly Lines (seven minute walk).  Knightsbridge on the Piccadilly Line is also very close (10 minute walk) and there are numerous London buses.  Please check with TFL for best public transport links to D.Thomas Clinic at 25 Walton Street, London SW3 2HU.

Can I bring a companion?

Yes, as long as they are an adult (18 years old plus).  They will be able to sit whilst you have your treatment in our waiting area.  Please note that companions cannot bring pets into the clinic whilst waiting for you.  We have a strict no pets policy with the exception of guide and special assistance dogs.

What's the best way to contact the clinic?

During working hours please call us on 020 7118 9000 or email our Front of House team on info@dthomas.com

Treatments

Debbie and her team of experienced expert skin laser therapists have a wealth of knowledge and expertise and will always discuss your skin health journey and treatments in detail on a one-on-one basis.  Below are some general treatment questions and answers that might be helpful.  Please contact our Front of House team if you need specific assistance either by calling 020 7118 9000 or emailing info@dthomas.com

For our full treatment menu, please click here.

How can I make a booking?

Please call us on 020 7118 9000 or email on info@dthomas.com or go to our online booking to  book a consultation and some of our Advaned Non-Laser and Skin Booster treatments that do not require a 48 hour patch test.

Why can I not make a booking for a laser treatment online?

Due to the bespoke and high tech nature of our treatments, we need to carry out a one-on-one consultation and a patch test to ensure that you are suitable for laser treatments.  D.Thomas Clinic treatments are tailored to each client individually in order to achieve the best results possible.

What happens if I need to cancel a booking?

Please notifiy us as soon as possible either by phone on 020 7118 9000 or email at info@dthomas.com as the D.Thomas Clinic has a strict 48 hour cancellation policy.

If you cancel less than 48 hours before your treatment, you will be charged 100% of the treatment cost.

What happens in a skin consultation? Can't it be done virtually?

All first-time clients require a consultation where one of our expert skin therapists will assess your skin and talk to you in detail about your skin, concerns and lifestyle so that we can create the right bespoke treatment plan to achieve the best results possible for you.

Unlike some skin clinics, we do not offer consultations virtully, as we believe that to truly assess your skin and understand your own concerns and, in turn, put together the best treatment plan possible, we need to see our clients and their skin in person.

During your consultation, you will be given a patch test that is required for certain treatments such as lasers and peels. This is a legal requirement and must be completed a minimum of 48 hours prior to your first treatment to ensure you do not experience any adverse side effects from any of our procedures.

Consultations take 45 minutes and the cost of a consulation is redeemable against any future treatments of £100 and over booked at the D.Thomas Clinic.  Consultantation fees with Debbie are not refundable and are 30 minutes long. Please see our full terms and conditions.

Why do I need a patch test 48 hours before my treatment?

A patch test is a mandatory requirement before any laser treatment is carried out to ensure that we maintain our code of conduct in line with all legal and local rules and regulations. The patch test enables us to know if your skin is suitable for recommended procedures before any laser treatment or peel is carried out.  It also helps us to make sure the correct settings are used to maximise the results of the treatment.  For help and information about patch tests and relevant treatments that require a valid test, please call our Front of House team on 020 7118 9000 or email us at info@dthomas.com

I don't know what treatment to book - what should I do?

We invite all our first-time clients in for a consultation where one of our expert skin therapists will assess your skin and talk to you in detail about your skin, concerns and lifestyle so that we can create the right bespoke treatment plan to achieve the best results possible for you.  Don’t worry, our team of highly trained skin experts will create the right treatment plan for your skin.

 

What is a "skin booster" treatment on you menu of treatments?

D.Thomas Clinic Skin Booster treatments are a set skin treatmenst where we follow a step by step protocol to treat your skin.  In other words, we follow a process that is proven to achieve the best results for that particular treatment. Some of these treatments do not need a patch test 48 hours prior treatment.  Speak to our Front of House team for specific treatment details.

 

Is OxyGeneo good as a pre-event treatment?

Yes, as Oxygeneo combines exfoliation, serum infusion and radio frequency for an instantly brighter, plumper appearance to the skin.

 

What is a "DNA" treatment?

Debbie Thomas is famous and sort after for her pinoneering signature “DNA” treatments which are bespoke treatment programmes.  After your one-on-one skin consultation and analysis, your facial will be tailored to your individual skin, your concerns and your goals.  No two treatments are the same, just as our DNA is unqiue.

Do you treat clients under 18 years old?

Yes, we do treat young adults between the ages of 14 and 17 years old. They must be accompanied by an adult or guardian at all times in the clinic and, just like all our clients, have a patch test 48 hours before a treatment if required.

Can I book a treatment with Debbie?

Debbie Thomas is our Founder and the go to “skin health guru” and as such her diary is a busy one.  She is not taking on any more new clients on at this moment.

However, you are welcome to book a one-on-one consulation with Debbie who will assess your skin and create your bespoke treatment plan that will be carried out by one of her personally hand picked, highly trained team of laser skin therapists.

 

What does the AdvaTx do for my skin?

The AdvaTx helps brighten and improve skin tone, reduce redness, stimulates collagen stimulation and help0 with acne control.  

Technology

At the D.Thomas Clinic, we believe in utilising cutting-edge technology to provide our clients with truly bespoke skin health treatment plans. Our Founder, Debbie Thomas, and her team of expert skin laser therapists are highly trained in all of the latest technology, allowing them to deliver signature treatment programs that truly set us apart.

It’s our understanding of the devices and our ability to use them in a 360-degree approach that sets us apart and keeps our clients coming back time and time again. From Hydrafacial to Byonik, AdvaTx to Oxygeneo, our range of advanced technology is extensive, but it’s Debbie’s unique DNA method that truly makes the difference. For more information on the technology we use, visit our technology section.

How does laser treatment work?

At the D.Thomas Clinic, we understand the power of laser technology when it comes to treating and repairing various skin conditions and types. Our cutting-edge lasers target different depths within the skin using different wavelengths, effectively addressing many concerns from acne to hyperpigmentation.

Our high-tech lasers reduce inflammation, break up unwanted pigment, close blood vessels, and destroy acne-causing bacteria all while heating the deep layers of the skin to help stimulate new collagen and elastin, helping to reduce the appearance of wrinkles and refine skin texture.

As the expert in “laser mixing” and a go-to laser skin expert, Debbie Thomas and her team ensure that all clients at the D.Thomas Clinic receive the safest and most effective laser treatments designed specifically for your individual skin.

What skin concerns do lasers treat?

Lasers can treat a variety of skin concerns including rosacea, scarring, pigmentation, acne, thread veins, unwanted hair, as well as combating the signs of premature ageing, improving the skin’s overall quality by smoothing out lumps and bumps, minimising skin imperfections and boosting elestacitiy.

Is laser technology safe?

Yes, laser technology is safe as long as it is the correct laser for the correct skin type and treatments are carried out by a highly trained professionals such as Debbie and her team.

What happens once I book a laser treatment?

When you book a laser treatment at the D.Thomas Clinic, we advise you to avoid sun exposure 14 days before and after the treatment.  We also advise clients not to use any retinols or exfoliating acids for three to five days before and after your laser session.

The skin can feel slightly warm during and after the treatment. Redness can last up to 24 hours and may last slightly longer depending on which laser treatment has been carried out. You will receive an email from us prior and post treatment with detailed guidance and advice about your treatment.

How long is the down time after laser treatment?

The downtime for each laser treatment can vary depending on what skin concerns you are being treated for. Downtime, for some, can be very minimal with mild redness for a couple of hours but redness could last between three and seven days with some dryness and flaking. Everyone’s skin is diffefrent and will react differently.

Can I have treatment if I am undergoing medical attention?

As part of the clinic’s mandatory consultation and registration process, you will be required to complete a full medical history form before any treatment is carried out. This is to ensure that we review all medical conditions and medications that may be a contraindication to some of our treatments.  We will ensure that any programme is curated based on your individual health and well-being situation.

Is it safe to have a laser treatment when I am pregnant or breastfeeding?

Due to the body being hyper sensitive and reactive whilst pregnant or breastfeeding, the only laser treatment that we can carry out is the Byonik. This is a pulse triggered cold laser which uses a non thermal laser wavelength to help with skin healing, repair and rejuvenation.  Our team of expert therapists will be happy to discuss any concerns you may have.

My teenager has terrible acne, can I book a treatment for them?

Yes, we have a bespoke treatment called the D.Thomas Clinic Signature Teen Clean which involves using a variety of proven products and technologies to help clean, hydrate and heal young teenage complexions and help to restore confidence.  Please note our Teen Clean (link to treatment page) is for clients aged 14-17 years old only.

Skin Concerns & Conditions

At the award-winning D.Thomas Clinic, we understand that every individual’s skin is unique and requires a personalised approach. Our team of skilled professionals will guide you through our wide range of treatment options, and work with you to create a bespoke treatment plan that addresses your specific skin concerns.

Whether you are looking to maintain general skin health or need help with a specific issue, Debbie and her team will create your bespoke treatment plan to help you achieve your desired results.

For insightful and help information and advice of the most common skin concerns and conditions, click here.

What skin concerns can you treat?

Laser treatments offer a variety of benefits for those looking to improve their skin. From treating rosacea, scarring, pigmentation, and acne, to reducing thread veins, unwanted hair, and the signs of aging, our lasers can address a wide range of concerns.

Additionally, our lasers can also help to improve overall skin quality and elasticity, and even reduce certain lumps and bumps for a more even, youthful complexion. Here at the D.Thomas Clinic, our founder, Debbie Thomas and her team, are experts in creating bespoke treatment programmes using the right lasers to address each client’s individual concerns.

 

I am not sure what type of skin I have or where to start?

We recommend that you come to the D.Thomas Clinic and have a consultation.  One of our laser skin therapists who will talk to you in detail about your skin health, concerns, goals, overall well-being and assess your skin with our Visia skin scanner.  We will then be able to advise on the best options and create a bespoke treatment plan that suits you.

Do you offer injectables and fillers?

No, the D.Thomas Clinic does not offer injectables and fillers.  However, we partner with TLC within our own space that offers such services.

I have very sensitive skin and am concerned about potential reactions to laser treatment?

In your one-on-one consultation at the D.Thomas Clinic, we will carry out a patch test on a small area to make sure your skin is suitable for laser treatments before going ahead with your programme. Our therapists are experts in combining different lasers and using a gentle approach not to over stress the skin.

What's the best treatment for hyperpigmentation?

Depending on the type of hyperpigmentation and skin type you have, we will use a combination of peels, Byonik cold laser, IPL, microneedling, Fotona ND, Erbium Yag and AdvaTx to help reduce the signs of hyperpigmentation.  The D.Thomas Clinic is renowned for laser mixing to achieve optimum for your skin.

Can I combine different treatments for a variety of skin concerns in one session?

Yes, the D.Thomas Clinic’s team is expert in combining different machines and equipment to help address a variety of different skin concerns in one treatment.  Debbie Thomas is a pioneer in laser treatments and is often referred to as the “laser skin queen”.

Gift Cards

Indulge your friends and family in the ultimate luxury of skincare with a D.Thomas Clinic Gift Card. Treat them to a personalised one-on-one consultation with industry leader Debbie Thomas, who will customise a skincare treatment to their individual needs.

Or, choose from one of our expert skin laser therapists for an individual treatment or a customised package of our bespoke treatments for the ultimate in healthy, radiant skin. Give the gift of flawless skin and the expertise of Debbie Thomas with a D.Thomas Clinic Gift Card.

What are the values of your gift cards?

You can purchase our gift cards online in multiples of £50 for any amount.  The D. Thomas Clinic gift cards can also be topped up in value whilst in the clinic for any amount, so for example if you received a gift card for a consultation and then wished to make a booking for one of our treatments or someone would like to gift you additional value.

How do I purchase a gift card?

D.Thomas Clinic gift cards can be purchased on our website, in our clinic or over the phone by calling of Front of House team on 020 7118 9000.

How do your gift cards work?

Our gift cards are registered in the giftee’s name and with the monetary value of the gift.  We track the spend aginst the card as and when it is used in clinic, we will deduct any monies spent.  D.Thomas Clinic gift cards may be topped up with any value by the giftee or by a friend of family should the wish. 

Can I buy a gift card whilst visiting the clinic?

Yes, we will happily process a D.Thomas Clinic gift card whilst you are in the clinic or if you do not have time to pop into to see us, please give us a call on 020 7118 9000 and are Front of House team will be happy to help.

Can I buy a gift card for someone under 16 years old?

Yes, you may purchase a gift card for those between 14 and 17 years.  However, please note that when visiting the clinic they must be accompanied at all times by a parent or guardian.

How long are your gift cards valid for?

D.Thomas Clinic gift cards are valid for 18 months from date of purchase.  Only under exeptional circumstances are we able to extend this period.

Can I give a treatment package on a gift card?

Yes, gift cards can be purchsed for any of our D.Thomas Clinic individual treatments or packages and may be topped up in monetary value for either a set amount or to cover a specific treatment or package.  If you need help and advice, please talk to our Front of House team on info@dthoms.com or call 020 7118 9000.

What happens if I lose my gift card?

Please get in touch with us straight away by email to info@dthomas.com advising details of the card, date when lost, from whom the gift card was given so that we can assist you accordingly.  We cannot gurantee that any monies left on the lost card will be transferred or remain valid as we treat each case of loss individually.

Media & Press Enquiries

For all media, press, brand opportunities and questions, please contact Becky Knowles  at Knowles Communications at becky@beckyknowles.com

D.Thomas Clinic PR Contact

Still got a question?

Please get in touch with us through our contact form below if you wish or you can call our helpful Front of House team on 020 7118 9000 or email us directly at info@dthomas.com so we can help you with your enquiry.

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